Our Core Business
Customer Contact Solutions Pty Ltd is a successful business that has been in operation for over 15 years. We specialise in both marketing and management consulting and training. At Customer Contact Solutions we are committed to:
Developing businesses and people by providing simply the best customer contact solutions
Why choose Customer Contact Solutions?
There are many organisations available in the marketplace today, offering a wide range of services. What makes Customer Contact Solutions different is our approach to understanding your needs and providing advice and services designed to bring about results based outcomes. In all cases, we will analyse your organisation and spend time with key people in order to better understand your business. This will be done on our time and at no additional cost to you.
What services do we offer?
Customer Contact Solutions specialises in both management and marketing training and consulting. We offer a wide range of courses and services designed to enhance individual skills and contribute to organisational effectiveness.
A Proven Approach
Customer Contact Solutions is very practical in their approach and will often, on their own time, analyse an organisation’s operating environment so that they can better understand the challenges that they face. Their approach is based on a thorough analysis of an organisations requirements leading to results based consulting and training. This process involves a structured, step-by-step approach that includes:
- a “no fee” diagnosis to identify client needs
- establishing a comprehensive brief by working with the client to assess areas of specific importance
- fact finding, probing and investigation through observation, interviews, surveys, skills and gap analysis and service audits to identify factors inhibiting achievement of key goals
- recommending and implementing strategies
- presenting to senior management key findings and observations
- developing project plans and business cases for immediate introduction
- customisation of training programs so that they are not simply “off the shelf” packages
- outcome based training with built-in action plans
- post-course follow-up and evaluation to ensure pre-determined results are achieved
Customer Contact Solutions results based training and consulting is why they are recognised as one of Australia’s leading training and consultancy businesses.
Whenever necessary, with the client’s approval, other consultants considered to be a “specialist” in their specific field are engaged for particular sections of projects.
For many organisations, this proven approach has resulted in increased sales and productivity, higher levels of customer service, increased job satisfaction, improved staff morale and retention and implementation of strategies for improved people and resource management.