As a Pre-qualified Supplier under the Queensland User Choice 2010 – 2015 program, Customer Contact Solutions is required to publish audit information in relation to it’s compliance with the Australian Quality Training Framework (AQTF). The User Choice program provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited entry-level training to eligible [...]
Useful information
“Customer and Employee Satisfaction”
January 28, 2010 – 5:09 pm
“Taking an organization from good to great customer service ultimately depends on the people who provide that service. Enthusiam… only happens through a “culture of commitment,” where frontline people reflect to the outside the intense pride and ownership they are experiencing on the inside…”
Ageing of the Australian Population
February 25, 2009 – 1:27 pm
Over the next several decades, population ageing is expected to have significant implications for Australia including health, labour force participation, housing and demand for skilled labour.