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BSB41004

Certificate IV in Business (Frontline Management)

This program is for existing students only.  Interested students yet to commence this qualification should refer to the Certificate IV in Frontline Management.

Course Units

The Certificate IV in Business (Frontline Management) is a nationally recognised training qualification. It consists of 8 units as follows:

5 Core Units

BSBCMN402A Develop work priorities	This unit covers the skills and knowledge required to plan own work schedules, monitor and obtain feedback on work performance and development.
BSBFLM403B Implement effective workplace relationships	This unit specifies the outcomes required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.
BSBFLM405B Implement operational plan	This unit specifies the outcomes required to implement the operational plan by monitoring and adjusting operational performance, producing short-term plans for the department/section, planning and acquiring resources and providing reports on performance as required.
BSBCMN411A Monitor a safe workplace	This unit is concerned with OHS responsibilities of employees with supervisory responsibilities to implement and monitor the organisation\'s Occupational Health and Safety policies, procedures and programs in the relevant work area to meet legislative requirements.
BSBFLM412A Promote team effectiveness (2 days)	This unit specifies the outcomes required of frontline managers to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.

Elective Units, choose 3

BSBCMN404A Develop teams and individuals	This unit covers the skills and knowledge required to determine individual and team development needs and facilitate the development of the workgroup.
BSBFLM409B Implement continuous improvement	This unit specifies the outcomes required to implement the organisation\'s continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.
BSBCMN412A Promote innovation and change	This unit covers the skills and knowledge required to promote the use and implementation of innovative work practices to effect change.
BSBCMN419A Manage projects	This unit covers the management of a straightforward project or a section of a larger project. It focuses on the application of project management skills and the requirement to meet timelines, quality standards, budgetary limits and other requirements set for the project.

A nationally accredited certificate is received upon successful completion of the assessment criteria for all units in the program.

Is This Course Accredited?

The package for the program was developed for the Australian National Training Authority, based on national competency standards.

The Certificate IV in Business (Frontline Management) is a nationally recognised qualification.

Who Should Attend?

The Certificate IV in Business (Frontline Management) is aimed at team leaders and supervisors who are responsible for supervising and managing staff on a daily basis.

It is a practical, hands-on program that leads to a formal qualification, and which addresses all of the fundamental areas necessary to effectively lead and supervise a team or workgroup in workplace operations. Innovation and effective leadership is the key to achieving a competitive advantage in today’s business environment and this program will provide managers and supervisors with all of the necessary skills to do so.

CUSTOMER CONTACT SOLUTIONS is a nationally Registered Training Organisation, specialising in the field of workplace training and development as consultants and trainers for a wide range of leading edge organisations including call centres.

How Are Our Courses Offered?

A combination of off-the-job workshops and on-the-job assessments in an organisation’s workplace, are the main training and assessment strategies utilised for this qualification.

In-house Staff Training

Staff training programs can be arranged in-house, provided sufficient candidates are enrolled, including RPL where appropriate.  Please contact us for more information

Practical Application

All units come with lecture notes, including plenty of examples and illustrations.  Every unit involves putting into practice what you will be learning.

Recognition Of Prior Learning And Experience

If you believe that you are eligible to apply for Recognition of Prior Learning (RPL) for some units, please contact us to discuss eligibility and the possible fees involved.

Subjects and Schedule

Schedule for: 2012 | 2013

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