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BSB40807

Certificate IV in Frontline Management

1. Overview

The Certificate IV in Frontline Management is a nationally recognised qualification aimed at team leaders and supervisors who are responsible for supervising staff on a daily basis.
It is a practical, hands-on program that leads to a formal qualification, and which addresses all of the fundamental areas necessary to effectively lead and supervise a team or workgroup in workplace operations. Innovation and effective leadership is the key to achieving a competitive advantage in today’s business environment and this program will provide supervisors and aspiring managers with all of the necessary skills to do so.

2. Course Requirements

In order to successfully complete the Certificate IV in Frontline Management, 10 units are required, consisting of 4 core units and 6 elective units.

Core Units

BSBWOR402A Promote team effectiveness	This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.
BSBMGT401A Show leadership in the workplace	This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgment.
BSBOHS407A Monitor a safe workplace	This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation\'s occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements.
BSBMGT402A Implement operational plan	This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.

Elective Units

BSBPMG510A Manage projects (1 day)	This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project. This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects.
BSBWOR404A Develop work priorities	This unit describes the performance outcomes, skills and knowledge required to plan one\'s own work schedules, to monitor and to obtain feedback on work performance and development. It also addresses the requirement to take responsibility for one\'s own career planning and professional development.
BSBWOR401A Establish effective workplace relationships	This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.
BSBCMM401A Make a presentation	This unit covers the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience.
BSBINN301A Promote innovation in a team environment	This unit describes the performance outcomes, skills and knowledge required to be an effective and pro active member of an innovative team focusing what makes for an innovative team, what keeps it working well, how the structure of work can make a difference and what skills and knowledge are needed to maximise opportunities for innovation.
BSBMGT403A Implement continuous improvement	This unit describes the performance outcomes, skills and knowledge required to implement the organisation\'s continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

  

3. Format of the Qualification

The Certificate IV Frontline Management may be undertaken over a 12 - 18 month time frame. A combination of off-the-job workshops and on-the-job project work, which has direct relevance to an organisation’s workplace, are the main training and assessment strategies for this qualification. 

4. Funding and Investment considerations

At present, there may be Federal Government incentives available of $4,000 for existing supervisors or team leaders who do not have any equivalent qualifications at this level. Enrolment costs for the program are based on course fees of $395 per 1 day workshop and $895 per 2 day workshop if paid progressively. A discount of $500 applies to a full certificate enrolment and payment. Group discounts will also apply for in-house, customised courses. 

5. Recognition of prior learning and experience

Any relevant courses and experience will be matched against all of the elements of competency and performance criteria for each unit, and credit given for those elements and standards already achieved. Evidence of competency can be certificates, examples of work, statements from employers/managers or verbal explanations.

Recognition of prior learning for the full course will be subject to a fee of $1975.00. Recognition of prior learning on a per unit basis will be subject to a fee of $200 per unit.

6. Money back guarantee

We offer a full refund of fees to any participant who is not satisfied with our training program, highlighting our confidence and expertise in being able to help people learn effectively with application to the workplace.

7. Further Information

Take control of your future today. Contact Customer Contact Solutions Pty Ltd on (07) 3844 5545 for more details and to discuss how the Certificate IV in Frontline Management can work for you.

Subjects and Schedule

Schedule for: 2010 | 2011

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