http://ccsol.com.au Customer Contact Solutions is recognised as one of Queensland's leading consulting and training organisations. Thu, 28 Jan 2010 07:09:20 +0000 http://backend.userland.com/rss092 en Extract from "The Leader's Digest: Timeless Principles for Team and Organization Success" written by leading Canadian author and public speaker, Jim Clemmer:   "We found that there was a cause-and-effect relationship between the two; that it was impossible to maintain a loyal customer base without a base of loyal employees; and that ... http://ccsol.com.au/2010/01/28/customer-and-employee-satisfaction/ Eleni is currently in year 12 and is completing a Certificate III in Business Administration with Customer Contact Solutions. She is involved in processing student assessments and client feedback, as well as maintaining the record management system and preparing participant materials for training workshops. In addition to her school studies ... http://ccsol.com.au/2010/01/22/eleni/ We are happy to announce the release of our 2010 Calendars! To enrol in our courses students can either complete the online enrolment form or contact our office on 3844 5545. Customer Contact Solutions is excited about working with you in the year ahead! http://ccsol.com.au/2010/01/18/release-of-2010-calendars-2/ Mayur is currently in grade 11 at Brisbane State High School. He is also presently completing his Certificate III in Business Adminstration with Customer Contact Solutions and is involved in processing student assessments and preparing materials for upcoming workshops. Outside of school and work, Mayur enjoys playing cricket. http://ccsol.com.au/2009/12/03/mayur/ "I have enjoyed working with Customer Contact Solutions in tailoring courses in line with our employee development needs. They provided me with many courses & unit options to choose from, and their response time, together with their flexibility and adaptibility to customise to suit our business needs, was truly their ... http://ccsol.com.au/2009/11/26/vicki-stableford/ Customer Contact Solutions is excited to welcome Patricia Stewart, Sarah Yip and Troy Quaife to our team as Associate Trainers! Pat, Sarah and Troy bring with them a rich tapestry of knowledge and skills from the fields of Customer Service, Retail, Business, Management and the Call Centre Industry, and we feel sure ... http://ccsol.com.au/2009/11/03/ccs-welcomes-its-new-associate-trainers/ Stay tuned for Sarah's bio! http://ccsol.com.au/2009/11/03/sarah-yip/ Masters Degree in Business Administration; Diploma in Business Management; Cert IV in Assessment & Workplace Training Pat's experience in operational management, combined with an MBA and a range of accreditations in the Human Resources field, gives her a strong understanding of the complexity of organisations enabling her to bring theories and ... http://ccsol.com.au/2009/10/23/patricia-habner-2/ A specialist Customer Service trainer, Troy Quaife has been working in customer service environments for over 20 years.  Troy began his career by serving customers face to face on the retail sales floor, though quickly progressed into management roles.  Despite the change however Troy maintained his enthusiasm for dealing directly with ... http://ccsol.com.au/2009/10/23/troy-quaife-2/ Recently released ABS Data shows that in the 12 months to 30 June 2008, the Australian population increased by 359,000 people, reaching 21,374,000. The annual growth rate for the year ended 30 June 2008 (1.7%) was higher than that recorded for the year ended 30 June 2007 (1.5%). Australia's population, like ... http://ccsol.com.au/2009/02/25/ageing-of-the-australian-population/