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	<title>Customer Contact Solutions</title>
	<link>http://ccsol.com.au</link>
	<description>Customer Contact Solutions is recognised as one of Australia's leading consulting and training organisations.</description>
	<lastBuildDate>Sat, 19 Nov 2011 00:43:33 +0000</lastBuildDate>
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		<title>Meet our business support team</title>
		<description><![CDATA[Customer Contact Solutions welcomes our new business support team: Tess O&#8217;Hagan joined CCS in March 2011 as Office Manager/Training Coordinator to establish our new office in Frenchs Forest. Tess has a strong background in hospitality and event management.  Tess coordinates all training delivery, liasing with clients, trainers and students. Tess has an Advanced Diploma in Event Management. Tess [...]]]></description>
		<link>http://ccsol.com.au/2011/07/18/meet-our-business-support-team/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=meet-our-business-support-team</link>
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		<title>CCS Expands Training Team</title>
		<description><![CDATA[Customer Contact Solutions is pleased to welcome two new trainers to our expert training team. Helen Campling bring over 20 years of learning and development experience to her work as a Trainer. With an extensive corporate background in L&#38;D, marketing and retail management, and in the call centre and financial services industries, Helen has in-depth [...]]]></description>
		<link>http://ccsol.com.au/2011/07/18/ccs-expands-training-team/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=ccs-expands-training-team</link>
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		<title>Customer Contact Solutions relocates office to Sydney</title>
		<description><![CDATA[Customer Contact Solutions is moving its office to Sydney this weekend. Our Brisbane office will be closed from Thursday 24th February and our office in Sydney will open on Tuesday 8th March. Our new office address is Suite 2.06, 10 Tilley Lane, Frenchs Forest NSW 2086 Postal address is PO Box 6038, Frenchs Forest NSW 2086 [...]]]></description>
		<link>http://ccsol.com.au/2011/02/24/customer-contact-solutions-relocates-office-to-sydney/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=customer-contact-solutions-relocates-office-to-sydney</link>
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		<title>Customer Contact Solutions AQTF Audit Compliance Statement</title>
		<description><![CDATA[As a Pre-qualified Supplier under the Queensland User Choice 2010 &#8211; 2015 program, Customer Contact Solutions is required to publish audit information in relation to it&#8217;s compliance with the Australian Quality Training Framework (AQTF). The User Choice program provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited entry-level training to eligible [...]]]></description>
		<link>http://ccsol.com.au/2011/02/23/customer-contact-solutions-aqtf-audit-compliance-statement/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=customer-contact-solutions-aqtf-audit-compliance-statement</link>
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		<title>Garry Adams</title>
		<description><![CDATA[Garry Adams is Managing Director of Customer Contact Solutions, having acquired the business from Dr June Dunleavy in July 2010. Garry has extensive experiences in leading and growing professional services businesses in Australia and in the UK and Europe. He was previously a Worldwide Partner at Mercer and Region President Northern Europe at DBM. He [...]]]></description>
		<link>http://ccsol.com.au/2011/02/15/garry-adams/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=garry-adams</link>
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		<title>Customer Contact Solutions awarded Approved Provider status in NSW Training Market</title>
		<description><![CDATA[Customer Contact Solutions has been awarded Approved Provider status in the NSW Training Market for 2011-2012. CCS has been approved to provide 200 funded Traineeships in 2011 under the NSW Apprenticeship &#38; Traineeship Training Program. We can provide Traineeships in the following program: Customer Contact (Certificate III, IV) Retail (Certificate II, III) Retail Management (Certificate [...]]]></description>
		<link>http://ccsol.com.au/2011/02/15/customer-contact-solutions-awarded-approved-provider-status-in-nsw-training-market/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=customer-contact-solutions-awarded-approved-provider-status-in-nsw-training-market</link>
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		<title>Customer Contact Solutions now has access to User Choice funding in Queensland</title>
		<description><![CDATA[Customer Contact Solutions has been awarded Approved Provider status for the Queensland User Choice funding program for 2010-2015. We have received funding approval for our Certificate IV programs in Business, Business Administration, Customer Contact and Frontline Management.]]></description>
		<link>http://ccsol.com.au/2011/02/15/customer-contact-solutions-now-has-access-to-user-choice-funding-in-queensland/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=customer-contact-solutions-now-has-access-to-user-choice-funding-in-queensland</link>
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		<title>New TAE40110 Certificate IV in Training and Assessment</title>
		<description><![CDATA[We are pleased to announce the new TAE40110 Certificate IV in Training and Assessment which will supersede the old TAA40104 Certificate IV in Training and Assessment. If you currently hold a TAA40104 Certificate IV in Training and Assessment, we are offering an upgrade to the new TAE40110 for only $250! To take advantage of this [...]]]></description>
		<link>http://ccsol.com.au/2011/01/06/new-tae40110-certificate-iv-in-training-and-assessment/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=new-tae40110-certificate-iv-in-training-and-assessment</link>
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		<title>&#8220;Customer and Employee Satisfaction&#8221;</title>
		<description><![CDATA["Taking an organization from good to great customer service ultimately depends on the people who provide that service.  Enthusiam... only happens through a "culture of commitment," where frontline people reflect to the outside the intense pride and ownership they are experiencing on the inside..."]]></description>
		<link>http://ccsol.com.au/2010/01/28/customer-and-employee-satisfaction/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=customer-and-employee-satisfaction</link>
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		<title>Vicki Stableford</title>
		<description><![CDATA["Overall, I found them to be very professional and an easy business to deal with"]]></description>
		<link>http://ccsol.com.au/2009/11/26/vicki-stableford/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=vicki-stableford</link>
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