Calendar
Skills Development Workshops
Schedule for: 2010 | 2011
| Achieving Work Life Balance |
|
|---|---|
| Call Coaching For Results |
|
| Effective Complaint Management |
|
| Lead & Develop Effective Teams |
|
| Manage Effective Workplace Relationships |
|
| Manage Projects |
|
| Manage Work Priorities |
|
| Performance Management Of Individuals & Teams |
|
| Presentation Skills |
|
| Real-time Performance Management (RTPM) for Team Leaders |
|
| Team Leaders Essential Skills |
|
| Telephone Techniques |
|
| Train the Trainer |
|
Nationally Recognised Training Schedules
- Certificate III In Customer Contact
- Certificate IV In Customer Contact
- Certificate IV in Frontline Management
- Certificate IV in Business
- Certificate IV in Business (Frontline Management)
- Certificate IV in Training and Assessment
- Certificate IV in Training and Assessment - UPGRADE
- ATA Diploma Of Customer Contact
- Diploma of Management
- Advanced Diploma Of Customer Contact Management