Masters Degree in Business Administration; Diploma in Business Management; Cert IV in Assessment & Workplace Training

Pat’s experience in operational management, combined with an MBA and a range of accreditations in the Human Resources field, gives her a strong understanding of the complexity of organisations enabling her to bring theories and business models to life in a practical and exciting way. Pat has facilitated training at all levels in a wide range of businesses and industries over the last 20 years.

Prior to her consulting experience Pat worked in a number of senior management positions in large companies in the UK. She held the post of Regional Operations Director for the Industrial Society, the UK’s largest independent developer of people and advisers to more than 10,000 member companies.  Prior to that she was Head of Surveys and Audits for the same organisation involving major surveys across 18 languages Pat has experienced first-hand the many and diverse problems facing organisations of all sizes and cultures, sharing experience and good practice with them.

In her role as Quality Manager for British Gas Pat was Lead Assessor for 3 years  for the European Quality Award, assessing companies and providing written and verbal feedback to companies to enable them to achieve best practice. 

As a specialist in leadership development Pat has run group development programs and leadership programs, as well as numerous one-to-one individual coaching assignments for a range of senior managers.

During her time with British Gas she also managed the customer contact centre for Southern England and was responsible for the quality of the customer care training.